Frequently asked questions
Answers to common questions about Claude Academy: signing in, moving from Skilljar, badges and certificates, courses, and your data.
Sign-in and access
Why can’t I log in?
Academy signs you in with your Claude account: click “Sign in”, authorize at claude.ai, and you’re back. Two common issues: (1) if you don’t have a Claude account yet, create one first at claude.ai; (2) if you have multiple Claude accounts or organizations, Academy connects to whichever one you’re signed into at claude.ai when you authorize — sign out of claude.ai, sign back in with the account you want, then retry.
Why is Academy a separate site from Claude? Why do I have to sign in again?
Academy lives at its own address, so signing in is a quick one-time authorization: we send you to claude.ai, you approve, and you’re back. Your Academy identity is your Claude account; there’s nothing separate to manage.
I signed in with my company SSO but Academy says I’m on a personal account / my company isn’t showing
Academy links your learning to whichever Claude account — and whichever organization inside it — was active when you authorized. If that was a personal account, your enrollments were recorded there. To get company-attributed learning going forward: sign out of claude.ai, sign back in through your company’s SSO, then re-authorize Academy. Enrollments + progress already made on the personal account stay there — we can’t move them between accounts today.
What is Claude Academy? Is it free? Do I need a paid plan or a work account?
Claude Academy is Anthropic’s home for learning — structured courses and tutorials on AI and Claude. It’s free: you can browse the catalog without signing in at all, and signing in with a free Claude account is what saves your progress and lets you earn certificates of completion (badges). You don’t need a paid plan, and you don’t need a work account — a personal Claude account works.
Academy says I haven’t been added to my organization yet
That message means your Claude account isn’t attached to your organization’s Academy access yet. It isn’t something you can fix from Academy — ask your organization’s Claude admin to add you. Once they have, sign out of claude.ai, sign back in, and re-authorize Academy.
Migrating from Skilljar
Why can’t I see my progress from Skilljar?
Skilljar progress doesn’t carry over automatically. If the email on your Claude account matches the email you used on Skilljar, you’ll see a banner prompting you to import the data. The import is rolling out gradually to all learners over the coming weeks, so you may not see the banner yet. If your Skilljar email doesn’t match a Claude account, you have two options — create a free Claude account with that email, or re-earn your certificates on your current Claude account’s email. We don’t support merging accounts across different emails. Nothing changes on Skilljar itself: whatever you completed or earned there stays in that system.
My Skilljar email is different from my Claude account email
Skilljar import is only supported into a Claude account whose email matches your Skilljar email. If yours don’t match, you have two options: create a free Claude account using your Skilljar email, or re-earn your certificates on your current Claude account’s email. We don’t currently support merging accounts across different emails.
I’m leaving my company — can you transfer my learning to a new email address?
Academy learning is attached to your Claude account rather than an email address, so there’s no transfer option today. If your history is on your personal Claude account, it stays with you when you change jobs. If it’s on a company-managed account you’re losing access to, we can’t move it — account merging across different emails isn’t supported. We know that’s painful. Certificates you’ve shared keep verifying at their public links regardless.
My company’s email domain was allowlisted for partner access on Skilljar — is that automatically enabled on the new platform?
No — if you’re part of the partner program, you should continue using Skilljar for learning for the time being.
I have two accounts — one on anthropic.skilljar.com and one on anthropic-partners.skilljar.com. Which one migrated? Can you merge them?
Skilljar import goes by email match: it’s supported when your Claude account email matches the Skilljar account’s email. For an account whose email doesn’t match, you can create a free Claude account with that email, or re-earn certificates on the account you use day to day. Both of your Skilljar accounts, and everything on them, are unaffected.
I earned certificates on Skilljar — are they still valid? Where do I find them?
Your Skilljar certificates are still yours — Academy doesn’t change, move, or revoke anything you earned on Skilljar; they stay where they were issued. Skilljar import into Academy is supported when the email on your Claude account matches your Skilljar email. If the emails don’t match, you can create a free Claude account with your Skilljar email, or re-earn certificates on your current Claude account’s email — we don’t support merging accounts across different emails.
Course completion badges and certificates of completion
Can I change my name on my course completion badge?
Yes. Open the badge from your Academy dashboard and choose “Edit name”. Badges are issued automatically with your Claude account name when you pass the final required quiz — if we couldn’t fill it in, you’ll type it when you claim the badge. You can change the name any time, and a rename keeps the badge’s public verification link the same, so anywhere you’ve already shared it keeps working.
I finished every lesson — where’s my course completion badge?
Course completion badges are earned by passing the course’s quizzes — every lesson quiz plus the final assessment where the course has one — rather than by finishing the lessons. Check the course page for any quiz you haven’t passed yet; once the last one is passed, your course completion badge is issued immediately. Retakes are unlimited, so you can try again right away.
Can I delete a course completion badge?
Deleting a course completion badge isn’t self-serve yet — contact support and we’ll delete it for you. Deletion is permanent: the course completion badge’s public verification link stops working anywhere you’ve shared it. Your course progress stays, and if you change your mind you can claim a fresh course completion badge — it will have a new verification link.
The course ended with a feedback form and I closed the tab without submitting — did I lose my course completion badge?
No — your course completion badge isn’t tied to the feedback form. Course completion badges are issued the moment you pass the final required quiz, before any feedback step. Check your dashboard: it should already be there. If it isn’t (this can happen when we couldn’t pre-fill your name), open the course and claim it — your quiz passes are stored, so nothing is lost.
I didn’t pass the final quiz — do I retake the whole course or just the quiz? Is there a retry limit or timeout?
Just the quiz. Your lesson progress and any quizzes you’ve already passed stay passed — you only retake the one you missed. There’s no retry limit and no lockout timer; you can retake it immediately.
Does my course completion badge expire? Do I need to re-certify when new Claude versions come out?
Course completion badges don’t expire — they record that you completed the course as it existed when you took it, with the issue date shown on the verification page. There’s no required re-certification when new Claude versions ship; if a course is substantially updated, you’re welcome to retake it.
This course updated while I was taking it — what does that mean for my course completion badge?
Your work isn’t lost. When we update a course, quizzes you’ve already passed stay passed, and a course completion badge you’ve already earned stays valid — a course update never takes one back. If you’re mid-course when an update lands, you may occasionally see new or changed lessons or quizzes to finish before your course completion badge is issued, but you never start over. And you don’t need to redo a course you’ve already completed unless we announce otherwise.
How do I download or share my badge / certificate of completion?
Every course badge (your certificate of completion) is available from your Academy dashboard on academy.claude.com. Each badge has a public verification link you can share anywhere, including LinkedIn — anyone with the link can confirm it’s genuine. There’s nothing to request from support: if you’ve earned it, it’s already on your dashboard.
I’m registered for a Claude certification exam — is that the same as an Academy certificate?
No — they’re two different things. Academy certificates of completion (badges) are free and are earned by passing a course’s quizzes on academy.claude.com. The Claude certification exams are a separate paid, proctored program: the exams are delivered by Pearson and the credential is issued through Credly, not by Academy. If your question is about scheduling an exam, exam access, a voucher, or a credential you earned by exam, that’s the Pearson/Credly program that’s only available to Anthropic partners via https://anthropic-partners.skilljar.com/(opens in new tab). If you’re asking how to download or share a certificate you earned on academy.claude.com, see “How do I download or share my badge / certificate of completion?” above — no need to contact support.
Courses and progress
I accidentally enrolled in this course — disenroll me
You can withdraw yourself: on the course page, choose withdraw/unenroll and the course leaves your enrolled list. Your progress isn’t erased — if you re-enroll later, you pick up where you left off.
How many times can I retake a quiz?
As many times as you like — there’s no retake limit. Each attempt is graded fresh, and a previous failed attempt never counts against you.
The course is listed as 4 hours but it took me less — do I still get the certificate?
Yes. Listed durations are estimates to help you plan. Completion is based on working through the lessons and passing the quizzes, not on time spent — fast is fine.
A code sample in a lesson doesn’t run (it uses a deprecated flag) — is this course out of date?
Thanks for catching that — it’s exactly the kind of report we want. Please send us the course, lesson, and snippet and we’ll route it to the content team. You don’t need to wait for the fix to finish the course.
Emails and notifications
I’m getting too many emails from Academy — how do I turn them off?
Academy currently sends only one email: a completion notification when you earn a badge. It’s a transactional record of your credential, so there’s no unsubscribe.
Privacy and data
Will my employer see my progress?
Your employer can only see Academy data if you enrolled through your company’s Claude organization — and even then, org admins see a deliberately limited report: which courses members enrolled in and their completion status, never quiz scores, attempt counts, or time spent. On a personal Claude account, your learning isn’t visible to any organization.
How do I delete my account? Does this delete my data in Skilljar also?
You can delete your Academy data without touching your Claude account — use the delete option in Academy settings. This permanently removes your enrollments, progress, quiz attempts, and certificates (shared certificate links stop verifying). Deleting your whole Claude account permanently deletes your Academy data too, certificates included — so if you want a copy, save your certificates first. Skilljar is a separate system — deleting your Academy account doesn’t touch anything on Skilljar itself. Click your avatar on the top right and click settings, Delete my account to request an account deletion.
Content and licensing
I want to partner with you to create content
Thank you for your interest. Due to a very high volume of requests like this, we’re not currently engaging in co-creation opportunities. But we will log this request and reach out if there’s ever a fit.
Can I license this content / host it internally for my company?
Maybe. Talk to your CSM about content licensing for your company. Occasionally, we’re able to offer this under strict guidelines.
Partners and third-party learners (still on Skilljar)
I’m a partner (or third-party) learner — do I move to Academy now? What happens to my Skilljar history?
If you’re learning through the partner program, Skilljar stays your learning home for now. In the meantime nothing changes about your Skilljar access, courses, or certificates.